If you have a question, a problem, or a comment, send us an e-mail. We love
hearing from you and we will try to help you solve your turtle problems.

It will be nicer for us to address our reply to you if you provide your first name.

We get many requests to help identify turtles. Our first question is to ask you where you live or where you found the turtle. So please provide the state in which you live; it will save us time. And the more information you can provide us, the quicker we can identify the turtle. If you attach pictures, compress or reduce them if you know how. Do not email pictures larger than 1280x960 or 1 MB. Large picture files are not compatable with email transmission and accounts. Smaller is even better. It also helps to transmit only one picture per email.

We also get many questions we have tried to provide answers to via our behind-the-scenes tours. See the tours on the Raising Baby Turtles page. If you do not find answers there, ask us. Your questions also help guide us.

We are getting a great deal of spam. Please include the word "turtle" in the subject line so your email is not discarded with the junk mail.

Some of you block all incoming email except preapproved senders. If you ask us a question, preapprove us first. After we take the time to respond, we will not ask permission to be preapproved after we get an automatic response telling us our email was blocked. We think that is fair.

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If you do not receive an answer after several days, there is a problem
somewhere. Try again. We want to answer your questions!